ITIL 4 Strategist: Direct, Plan, and Improve

Course Overview

You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification training is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.

What you'll learn

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  • Learn Research
  • Collect Usefull Data
  • Requirement Analysis Phase
  • Market competent Skills
  • Problem Solving Skills
  • Model Implementation Skills
  • Building or Developing Phase
  • Presenting and Testing Skills

    Course Includes:

  • 7+ hours on-demand video
  • 7+ articles
  • 20+ downloadable resources
  • Full access
  • Access on mobile and TV
  • Certificate of completion


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Learning — Blended to Perfection

Learning — Blended to Perfection

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  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 hands-on projects to perfect the skills learnt
  • 2 simulation test papers for self-assessment
  • 24x7 learner assistance and support


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  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • 24x7 learner assistance and support


  • Blended learning delivery model (self-paced e-learning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support
  • 24x7 learner assistance and support

Course Curriculum


This DPI?ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.


To be eligible for this ITIL Strategist training, applicants should have: Passed the ITIL 4 Foundation examinationAND Attended an accredited training course for this module

Course Content

Lesson 01 - Course Introduction
1.01 ITIL 4 Strategist Direct Plan and Improve
Lesson 02 - Key Concepts of DPI
2.01 Key Concepts of Direct, Plan, and Improve (DPI)
2.02 Direction
2.03 Policies and Guidelines
2.04 Risks and Controls
2.05 Planning
2.06 Improvement
2.07 Governance,Compliance,and Management
2.08 Applying the Guiding Principles
2.09 Operational Model
2.10 Value,Outcomes,Costs,and Risks
2.11 Key Takeaways
Knowledge Check
Lesson 03 - Key Principles and Methods of Direction and Planning
3.01 Key Principles and Methods of Direction and Planning
3.02 Strategy and Cascading Goals and Requirements
3.03 Define Effective Policies,Controls, and Guidelines
3.04 Effective Controls
3.05 Effective Guidelines
3.06 Decision Making at the Right Level
3.07 Key Takeaways
Knowledge Check
Lesson 04 - Governance, Risk, and Compliance
4.01 Governance,Risk, and Compliance
4.02 Structures and Methods for Decision Making
4.03 Governance of Service Provider
4.04 Role of Risk Management
4.05 Key Takeaways
Knowledge Check
Lesson 05 - Continual Improvement
5.01 Continual Improvement
5.02 Continual Improvement Culture
5.03 Continual Improvement in Organization
5.04 The Continual Improvement Model
5.05 Step One What Is the Vision?
5.06 Step Two Where Are We Now?
5.07 Step Three Where Do We Want to Be?
5.08 Step Four How Do We Get There?
5.09 Creating an Action Plan
5.10 Step Five Take Action?
5.11 Step Six Did We Get There?
5.12 Step Seven How Do We Keep the Momentum Going?
5.13 Measurement and Reporting in Continual Improvement
5.14 Assessments
5.15 Gap Analysis
5.16 SWOT Analysis
5.17 Change Readiness Analysis
5.18 Customer or User Satisfaction Analysis
5.19 SLA Achievement Analysis
5.20 Benchmarking
5.21 Maturity Assessment
5.22 Business Case
5.23 Building a Business Case
5.24 Communicating and Advocating for a Business Case
5.25 Key Takeaways
Knowledge Check
Lesson 06 - Communication and Organizational Change Management
6.01 Communication and Organizational Change Management
6.02 Communications Principles
6.03 Communication Is a Two-Way Process
6.04 We Communicate All the Time
6.05 Timing and Frequency Matter
6.06 No Single Method of Communication Works for Everyone
6.07 The Message Is in the Medium
6.08 Communication Methods and Media
6.09 Examples of Communication Methods
6.10 Defining and Establishing Feedback Channels
6.11 Identifying and Communicating with Stakeholders
6.12 Stakeholder Mapping
6.13 Understanding Stakeholders
6.14 Basics of Organizational Change Management (OCM)
6.15 Essentials for Successful Improvement
6.16 OCM Throughout Direction, Planning, and Improvement
6.17 Establishing Effective Interfaces across the Value Chain
6.18 Key Takeaways
Knowledge Check
Lesson 07 - Measurement and Reporting
7.01 Measurement and Reporting
7.02 Basics of Measurement and Reporting
7.03 Key Concepts of Measurement and Reporting
7.04 Defining and Using Measurement and Reporting
7.05 Reasons for Measuring
7.06 Types of Measurement
7.07 Relationship between Measurement and Behavior
7.08 Measurement Cascades and Hierarchies
7.09 Balanced Scorecard
7.10 Success Factors and KPIs
7.11 Key Takeaways
Knowledge Check
Lesson 08 - Value Streams and Practices
8.01 Value Streams and Practices
8.02 Value Stream Mapping
8.03 Developing a Value Stream Map
8.04 Types of Waste
8.05 Increasing the Detail in Value Stream Maps
8.06 Measurement and the Four Dimensions
8.07 Measurement of Partners and Suppliers
8.08 Measurement of Value Stream and Processes
8.09 Process Metrics
8.10 Value Stream and Processes in the SVS
8.11 Relationship between Value Streams and Practices
8.12 Relationship between Value Streams and Processes
8.13 Designing a Workflow
8.14 Workflow Metrics
8.15 Key Takeaways
Knowledge Check

Course Training Session FAQ'S

IT Nuggets Online is a progressive IT company engaged in creating eye-grabbing computer-based content in English, for the benefit of students. we offer learning process that blends texts, visuals, animation, video clips, and sound to give a complete learning experience to students.
Everyone Take an Online Classes in Your Flexible Times.
Yes, You Can Enroll More Than Courses.
After Meeting the Certification Criteria Explained By Instructor which will be contain some quiz and hands on exercise then definitely you will get certification.