Salesforce Certification – Administrator & App Builder Course

Salesforce Certification Course Overview

This Salesforce certification training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and App Builder. In this Salesforce training, you will learn how to configure Salesforce to collect, analyze, and retrieve vital customer information and create applications using Salesforce Lightning.

What you'll learn

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  • Learn Research
  • Collect Usefull Data
  • Requirement Analysis Phase
  • Market competent Skills
  • Problem Solving Skills
  • Model Implementation Skills
  • Building or Developing Phase
  • Presenting and Testing Skills
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    course includes:

  • 7+ hours on-demand video
  • 7+ articles
  • 20+ downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion

Benefits

Whether you work for a small company, a large corporate or from home, a computer will be one of the first pieces of office equipment you’re going to need. And they comes in different forms, such as laptops and desktops. Computer skills are a valuable addition to any employee’s personal portfolio. Upskilling and polishing your computer literacy can greatly increase your desirability to employers. This is the perfect opportunity to take on roles you might not have previously considered. As an employer, motivating your employees to become computer literate will increase productivity and also stave off problems that can cost time and significant amounts of money. Many companies have started to depend upon computerised technology to get work done. Which is why computer skills have become increasingly important. Having the necessary and basic computer course knowledge will put you a step ahead of others. You’ll have a big advantage over those who aren’t computer literate. It’s for this specific reason that many schools and tertiary institutions encourage students to complete basic computer studies. Here are three reasons why being computer literate is beneficial in the workplace.

Helping professionals thrive, not just survive

Learning — Blended to Perfection

Learning — Blended to Perfection

Learning — Blended to Perfection

Course Inquiry

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Training Options

SELF-PACED LEARNING

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  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 hands-on projects to perfect the skills learnt
  • 2 simulation test papers for self-assessment
  • 24x7 learner assistance and support

BLENDED LEARNING

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  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • 24x7 learner assistance and support
Classes starting from:-
  • Go With: Weekend Class
  • Go With: Weekend Class

CORPORATE TRAINING

  • Blended learning delivery model (self-paced e-learning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support
  • 24x7 learner assistance and support

Salesforce Course Curriculum

Eligibility

This Salesforce certification training course is suitable for individuals looking to build a career in Salesforce, particularly for app builders, developers, system administrators, sales representatives, IT managers, and product managers.

Pre-requisites

There are no prerequisites for this Salesforce.com training course. But prior working experience as an administrator or a developer is beneficial.

Course Content

Lesson 00 - Introduction to Salesforce
0.1 Introduction to Salesforce
Lesson 01 - Salesforce Overview
1.1 Salesforce
1.2 Salesforce Overview
1.3 Introduction to Salesforce
1.4 Salesforce Editions
1.5 Home Page Customization
1.6 User Management
1.7 Creating and Customizing Tabs
1.8 Creating an App
1.9 Uploading a Company Logo
1.10 Company Information Page
1.11 System Overview Page
1.12 Updating the Fiscal Year
1.13 Quiz
1.14 Case Study
1.15 Case study Demo
1.16 Key Takeaways
1.17 Conclusion
Lesson 02 - Sales Cloud
2.1 Introduction to Sales Cloud
2.2 Sales Cloud
2.3 Leads Home Page
2.4 Creating List Views
2.5 Creating and Converting Leads
2.6 Creating Accounts
2.7 Creating Contacts
2.8 Creating Email Templates
2.9 Sending Individual Emails
2.10 Sending Mass Emails
2.11 Creating and Managing Price Books
2.12 Creating Products
2.13 Creating Opportunities
2.14 Creating Activities
2.15 Creating a Web-to-Lead Form
2.16 Creating a Lead Assignment Rule
2.17 Creating a Lead Queue
2.18 Creating an Auto-Response Rule
2.19 Creating Campaigns
2.20 Record Types
2.21 Quiz
2.22 Case Study 1
2.23 Case Study Demo 1
2.24 Case Study 2
2.25 Case Study Demo 2
2.26 Key Takeaways
2.27 Conclusion
Lesson 03 - Quote Templates
3.1 Introduction to Quote Templates
3.2 Quote Templates
3.3 Creating a Quote Record
3.4 Creating a Quote Template
3.5 Generating a Quote PDF
3.6 Emailing a Quote PDF
3.7 Modifying Quote Templates
3.8 Quiz
3.9 Case Study
3.10 Case Study Demo
3.11 Key Takeaways
3.12 Conclusion
Lesson 04 - Service Cloud
4.1 Introduction to Service Cloud
4.2 Service Cloud
4.3 Creating Cases
4.4 Creating Case Assignment Rules
4.5 Creating Case Escalation Rules
4.6 Enabling Solutions
4.7 Creating Solutions
4.8 Attaching Solutions to Cases
4.9 Enabling Knowledge
4.10 Configuring Knowledge
4.11 Creating a Web-to-Case Form
4.12 Creating an Email-to-Case Address
4.13 Quiz
4.14 Case Study 1
4.15 Case Study 1 Demo
4.16 Case Study 2
4.17 Case Study 2 Demo
4.18 Key take aways
4.19 Conclusion
Lesson 05 - Field Types
5.1 Introduction to Field Types
5.2 Field Types
5.3 Modifying Standard Fields
5.4 Creating Auto-number Fields
5.5 Creating Formula Fields
5.6 Creating Roll-Up Summary Fields
5.7 Creating Lookup and Master Detail Fields
5.8 Creating Checkbox Fields
5.9 Creating Currency, Number, and Percent Fields
5.10 Creating Date Field and Date and Time Fields
5.11 Creating Phone and Email Fields
5.12 Creating Geolocation Fields
5.13 Creating Picklist and Multi-Select Picklist Fields
5.14 Creating Text and Text Area Fields
5.15 Creating Text Area Long and Text Area Rich Fields
5.16 Creating Encrypted Fields
5.17 Creating URL Fields
5.18 Quiz
5.19 Case Study
5.20 Case Study Demo
5.21 Key Takeaways
5.22 Conclusion
Lesson 06 - Salesforce Objects
6.1 Introduction to Salesforce Objects
6.2 Salesforce Objects
6.3 Standard Object Components
6.4 Renaming Standard Objects
6.5 Modifying Standard Objects
6.6 Understanding External Objects
6.7 Creating Custom Objects
6.8 Quiz
6.9 Case Study
6.10 Case Study Demo
6.11 Key Takeaways
6.12 Conclusion
Lesson 07 - Creating Buttons, Links, and Actions
7.1 Introduction to Creating Buttons, Links, and Actions
7.2 Creating Buttons, Links, and Actions
7.3 Creating New Records with Actions
7.4 Logging a Call with Actions
7.5 Updating a Record with Actions
7.6 Creating Custom Buttons
7.7 Creating Custom Links
7.8 Quiz
7.9 Case Study
7.10 Case Study Demo
7.11 Key Takeaways
7.12 Conclusion
Lesson 08 - Visual Workflow, Process Builder, and Schema Builder
8.1 Introduction to Visual Workflow, Process Builder, and Schema Builder
8.2 Visual Workflow, Process Builder, and Schema Builder
8.3 Creating a Visual Flow
8.4 Modifying Existing Flows
8.5 Creating a Process in the Process Builder
8.6 Creating Fields in the Schema Builder
8.7 Quiz
8.8 Case Study
8.9 Case Study Demo
8.10 Key Takeaways
8.11 Conclusion
Lesson 09 - Validation Rules
9.1 Introduction to Validation Rules
9.2 Validation Rules
9.3 Creating Validation Rules
9.4 Creating Formulas
9.5 Creating Error Messages
9.6 Quiz
9.7 Case Study
9.8 Case Study Demo
9.9 Key Takeaways
9.10 Conclusion
Lesson 10 - Workflow Rules
10.1 Introduction to Workflow Rules
10.2 Workflow Rules
10.3 Creating a Workflow Rule
10.4 Creating a Workflow Rule Field Update
10.5 Creating a Workflow Rule Task Assignment
10.6 Creating a Workflow Rule Email Alert
10.7 Quiz
10.8 Case Study 1
10.9 Case Study Demo 1
10.10 Case Study 2
10.11 Case Study Demo 2
10.12 Key Takeaways
10.13 Conclusion
Lesson 11 - Lightning Components
11.1 Introduction to Lightning Components
11.2 Lightning Components
11.3 Installing Lightning Components
11.4 Lightning Component Capabilities
11.5 Lightning Components vs. Visualforce
11.6 Quiz
11.7 Case Study
11.8 Case Study Demo
11.9 Key Takeaways
11.10 Conclusion
Lesson 12 - Role Hierarchy
12.1 Introduction to Role Hierarchy
12.2 Role Hierarchy
12.3 Viewing Role Hierarchy
12.4 Creating Roles
12.5 Enabling Field History
12.6 Creating Groups
12.7 Creating Permission Sets
12.8 Assigning Roles to Users
12.9 Quiz
12.10 Case Study
12.11 Case Study Demo
12.12 Key Takeaways
12.13 Conclusion
Lesson 13 - Security Controls
13.1 Introduction to Security Controls
13.2 Security Controls
13.3 Viewing Object Security
13.4 Changing Default Record Access
13.5 Sharing Settings
13.6 Field Accessibility
13.7 Password Policies
13.8 Session Settings
13.9 Login Flows
13.10 Network Access
13.11 Activations
13.12 Session Management
13.13 Login Access Policies
13.14 Certificate and Key Management
13.15 Viewing Setup Audit Trail
13.16 Executing Expire All Passwords
13.17 Delegated Administration
13.18 Remote Site Settings
13.19 Named Credentials
13.20 File Upload and Download Security
13.21 Quiz
13.22 Case Study
13.23 Case Study Demo
13.24 Key Takeaways
13.25 Conclusion
Lesson 14 - Profiles
14.1 Introduction to Profiles
14.2 Profiles
14.3 Standard Profiles Overview
14.4 Assigning Page Layouts
14.5 Field-Level Security
14.6 Custom App Settings and Access
14.7 Tab Settings
14.8 Record Type Settings
14.9 Administrative Permissions
14.10 General User Permissions
14.11 Standard Object Permissions
14.12 Custom Object Permissions
14.13 Password Policies and Session Timeout
14.14 Login Hours and IP Ranges
14.15 Enabling Apex and Visualforce Access
14.16 Quiz
14.17 Case Study
14.18 Case Study Demo
14.19 Key Takeaways
14.20 Conclusion
Lesson 15 - Chatter
15.1 Introduction to Chatter
15.2 Chatter
15.3 Chatter Overview
15.4 Enabling Chatter
15.5 Enabling Chatter Feeds on Records
15.6 Configuring Chatter Groups
15.7 Creating Customer Groups
15.8 Creating a Free Customer Chatter User
15.9 Customizing Chatter Email Notifications
15.10 Configuring Salesforce to Salesforce
15.11 Accepting a Salesforce Connection
15.12 Sharing an Account via Salesforce to Salesforce
15.13 Enabling Ideas
15.14 Configuring Ideas Themes
15.15 Enabling Social Accounts
15.16 Enabling Libraries and Content
15.17 Customizing Libraries and Content
15.18 Uploading Documents to Libraries and Content
15.19 Configuring Salesforce1
15.20 Quiz
15.21 Case Study
15.22 Case Study Demo
15.23 Key Takeaways
15.24 Conclusion
Lesson 16 - Reports
16.1 Introduction to Reports
16.2 Reports
16.3 Understanding Report Formats
16.4 Creating a Leads Report
16.5 Creating Contacts and Accounts Report
16.6 Creating an Opportunity Report
16.7 Adding Leads to a Campaign from a Report
16.8 Creating a Report Chart
16.9 Scheduling Reports
16.10 Creating a Campaign Report
16.11 Summarizing Report Data
16.12 Creating a Report Formula
16.13 Exporting Reports to Excel
16.14 Quiz
16.15 Case Study 1
16.16 Case Study 1 Demo
16.17 Case Study 2
16.18 Case Study 2 Demo
16.19 Key Takeaways
16.20 Conclusion
Lesson 17 - Dashboards
17.1 Introduction to Dashboards
17.2 Dashboards
17.3 Understanding Dashboard Components
17.4 Creating a Dashboard
17.5 Refreshing a Dashboard
17.6 Modifying Columns on Dashboards
17.7 Adding Filter to Dashboard
17.8 Managing Access to Reports
17.9 Adding a Report as a Dashboard Component
17.10 Setting Up Dynamic Dashboards
17.11 Enabling Dashboards for iPad
17.12 Modifying Report and Dashboard Interfaces
17.13 Activating the Report Builder on Profiles
17.14 Quiz
17.15 Case Study
17.16 Case Study Demo
17.17 Key Takeaways
17.18 Conclusion
Lesson 18 - Data Management
18.1 Introduction to Data Management
18.2 Data Management
18.3 Importing Leads
18.4 Importing Contacts and Accounts
18.5 Using Mass Delete
18.6 Installing Data Loader
18.7 Importing Records with Data Loader
18.8 Updating Records with Data Loader
18.9 Deleting Records with Data Loader
18.10 Exporting Records with Data Loader
18.11 Adding a Field in the Schema Builder
18.12 Scheduling a Data Export
18.13 Creating and Using Sandbox
18.14 Mass Transferring Records
18.15 Reporting Snapshots
18.16 Working with Tags
18.17 Quiz
18.18 Case Study
18.19 Case Study Demo
18.20 Key Takeaways
18.21 Conclusion
Lesson 19 - AppExchange
19.1 Introduction to AppExchange
19.2 AppExchange
19.3 AppExchange Overview
19.4 Finding and Selecting an App
19.5 Finding a Developer
19.6 Finding a Consultant
19.7 Quiz
19.8 Case Study
19.9 Case Study Demo
19.10 Key take aways
19.11 Conclusion
Lesson 20 - Communities
20.1 Introduction to Communities
20.2 Communities
20.3 Creating a New Community
20.4 Topic Management
20.5 Recommendations Management
20.6 Reputation Management
20.7 Adding Members
20.8 Managing Tabs and Branding
20.9 Login and Registration
20.10 Community Preferences
20.11 Quiz
20.12 Case Study
20.13 Case Study Demo
20.14 Key Takeaways
20.15 Conclusion
Lesson 21 - Change Sets and Deployment
21.1 Introduction to Change Sets and Deployment
21.2 Change Sets and Deployment
21.3 Outbound Change Sets
21.4 Inbound Change Sets
21.5 Deployment Settings
21.6 Deployment Status
21.7 Eclipse IDE
21.8 Quiz
21.9 Case Study
21.10 Case Study Demo
21.11 Key Takeaways
21.12 Conclusion
Lesson 22 - User Interface
22.1 Introduction to User Interface
22.2 User Interface
22.3 User Interface General Options
22.4 User Interface Sidebar Options
22.5 User Interface Calendar Options
22.6 User Interface Name Settings
22.7 User Interface Setup Options
22.8 Quiz
22.9 Case Study
22.10 Case Study Demo
22.11 Key Takeaways
22.12 Conclusion
Lesson 23 - Application Lifecycles
23.1 Introduction to Application Lifecycles
23.2 Application Lifecycles
23.3 Key Milestones and Considerations
23.4 Using Sandboxes for Development
23.5 Using Change Sets
23.6 Using Unmanaged Packages
23.7 Quiz
23.8 Case Study
23.9 Case Study Demo
23.10 Key Takeaways
23.11 Conclusion
Lesson 24 - Help and Training
24.1 Introduction to Help and Training
24.2 Help and Training
24.3 Using Answers
24.4 Using Ideas
24.5 Searching for a Help Topic
24.6 Contacting Support
24.7 Trust Site
24.8 Known Issues
24.9 Quiz
24.10 Case Study
24.11 Case Study Demo
24.12 Key Takeaways
24.13 Conclusion
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