Information Technology Infrastructure Library (ITIL®) – Service Operation

$199.00

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation. We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Modules & Videos

The Information Technology Infrastructure Library (ITIL®) – Service Operation course is organized into the following modules. Click a module title to view the video list contained in each section.

  • Introduction
  • Syllabus Exam Overview And Testing Tips
  • Service Operation Introduction Part 1
  • Service Operation Introduction Part 2
  • Service Operation Introduction Part 3
  • Service Operation Introduction Part 4
  • Service Operation Introduction Part 5
  • Service Management As A Practice Part 1
  • Service Management As A Practice Part 2
  • Service Management As A Practice Part 3
  • Service Operation Principles Part 1
  • Service Operation Principles Part 2
  • Service Operation Principles Part 3
  • Service Operation Principles Part 4
  • Service Operation Process Part 1
  • Service Operation Process Part 2
  • Service Operation Process Part 3
  • Incident Management Part 1
  • Incident Management Part 2
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Common Service Operation Activities Part 1
  • Common Service Operation Activities Part 2
  • Common Service Operation Activities Part 3
  • Common Service Operation Activities Part 4
  • Organizing For Service Operation Part 1
  • Organizing For Service Operation Part 2
  • Organizing For Service Operation Part 3
  • Roles Part 1
  • Roles Part 2
  • Technology Considerations
  • Implementation Of Service Operation
  • Challenges Risks And Critical Success Factors
  • Conclusion

Instructor led lectures

All ITNO Courses replicate a live class experience with an instructor on screen delivering the course’s theories and concepts.

These lectures are pre-recorded and available to the user 24/7. They can be repeated, rewound, fast forwarded.

Visual Demonstrations, Educational Games & Flashcards

ITNO recognizes that all students do not learn alike and different delivery mediums are needed in order to achieve success for a large student base. With that in mind, we delivery our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.

Mobile Optimization & Progress Tracking

Our courses are optimized for all mobile devices allowing students to learn on the go whenever they have free time. Students can access their courses from anywhere and their progress is completely tracked and recorded.

Practice Quizzes and Exams

ITNO Online’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.

World Class Learning Management System

ITNO provides the next generation learning management system (LMS). An experience that combines the feature set of traditional Learning Management Systems with advanced functionality designed to make learning management easy and online learning engaging from the user’s perspective.