Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician


This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

Course Modules & Videos

The Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician course is organized into the following modules. Click a module title to view the video list contained in each section.

Module 1: Installing, Upgrading, and Migrating to Windows 7

  • Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  • Introduction To Installing Upgrading And Migrating To Windows 7
  • Windows 7 Pre-Installation Requirements
  • Installing Windows 7-Part1
  • Installing Windows 7-Part2
  • Installing Windows 7-Part3
  • Overview Of Image Based Installations-Part1
  • Overview Of Image Based Installations-Part2
  • Overview Of Image Based Installations-Part3
  • Configuring Application Compatibility
  • Chapter 1 Summary

Module 2: Configuring Disks And Device Drivers

  • Introduction To Configuring Disks And Device Drivers
  • Managing And Maintaining Disks-Part1
  • Managing And Maintaining Disks-Part2
  • Managing And Maintaining Disks-Part3
  • Installing And Configuring Device Drivers
  • Chapter 2 Summary

Module 3: Configuring File Access And Printers

  • Introduction To Configuring File Access And Printers
  • Overview Of Authentication And Authorization
  • Managing File Access-Part1
  • Managing File Access-Part2
  • Managing Shared Folders-Part1
  • Managing Shared Folders-Part2
  • Configuring File Compression
  • Managing Printing
  • Chapter 3 Summary

Module 4: Indentifying And Resolving Log on Problems

  • Introduction To Identifying And Resolving Logon Problems
  • Understanding Authentication
  • Managing Computer Accounts
  • Additional Network Services-Part1
  • Additional Network Services-Part2
  • Troubleshooting User Properties
  • Resolving Logon Issues
  • Chapter 4 Summary

Module 5: Configuring Network Connectivity

  • Introduction To Configuring Network Connectivity
  • Configuring TCPIP Connectivity-Part1
  • Configuring TCPIP Connectivity-Part2
  • Configuring TCPIP Connectivity-Part3
  • Automatic IP Address Allocation
  • Name Resolution
  • Wireless Networking-Part1
  • Wireless Networking-Part2
  • Wireless Networking-Part3
  • Chapter 5 Summary

Module 6: Troubleshooting Network Issues

  • Introduction To Troubleshooting Network Issues
  • Troubleshooting Network Connectivity-Part1
  • Troubleshooting Network Connectivity-Part2
  • Troubleshooting Network Connectivity-Part3
  • Troubleshooting Name Resolution-Part1
  • Troubleshooting Name Resolution-Part2
  • Troubleshooting Name Resolution-Part3
  • Troubleshooting Network Printing-Part1
  • Troubleshooting Network Printing-Part2
  • Troubleshooting Network Printing-Part3
  • Chapter 6 Summary

Module 7: Mobile Computing And Remote Access

  • Introduction To Mobile Computing And Remote Access
  • Configuring Mobile Computer And Device Settings
  • Using Remote Control Tools
  • Configuring And Troubleshooting Remote Access-Part1
  • Configuring And Troubleshooting Remote Access-Part2
  • Configuring And Troubleshooting Remote Access-Part3
  • Configuring And Troubleshooting Remote Access-Part4
  • Configuring Branch Cache Managing Computer Accounts
  • Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

  • Introduction To Securing Windows 7 Desktops
  • Overview Of Security Management-Part1
  • Overview Of Security Management-Part2
  • Overview Of Security Management-Part3
  • User Account Control
  • Application Restrictions-Part1
  • Application Restrictions-Part2
  • Configuring The Windows Firewall-Part1
  • Configuring The Windows Firewall-Part2
  • Configuring The Windows Firewall-Part3
  • Configuring The Windows Firewall-Part4
  • Securing And Troubleshooting Internet Explorer-Part1
  • Securing And Troubleshooting Internet Explorer-Part2
  • Securing And Troubleshooting Internet Explorer-Part3
  • Chapter 8 Summary

Module 9: Optimizing And Troubleshooting Performance And Reliabilty

  • Introduction To Optimizing And Troubleshooting Performance And Reliability
  • Overview Of Performance And Reliability Tools-Part1
  • Overview Of Performance And Reliability Tools-Part2
  • Optimizing Performance-Part1
  • Optimizing Performance-Part2
  • Dealing With Hardware Failure
  • Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

  • Introduction To Maintaining Windows 7 Desktops
  • Troubleshooting Utilities-Part1
  • Troubleshooting Utilities-Part2
  • Troubleshooting Utilities-Part3
  • Troubleshooting Utilities-Part4
  • Backing Up And Restoring Data
  • Using System Restore
  • Configuring Windows Update
  • Chapter 10 Summary
  • Conclusion

Instructor led lectures

All ITNO Courses replicate a live class experience with an instructor on screen delivering the course’s theories and concepts.

These lectures are pre-recorded and available to the user 24/7. They can be repeated, rewound, fast forwarded.

Visual Demonstrations, Educational Games & Flashcards

ITNO recognizes that all students do not learn alike and different delivery mediums are needed in order to achieve success for a large student base. With that in mind, we delivery our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.

Mobile Optimization & Progress Tracking

Our courses are optimized for all mobile devices allowing students to learn on the go whenever they have free time. Students can access their courses from anywhere and their progress is completely tracked and recorded.

Practice Quizzes and Exams

ITNO Online’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.

World Class Learning Management System

ITNO provides the next generation learning management system (LMS). An experience that combines the feature set of traditional Learning Management Systems with advanced functionality designed to make learning management easy and online learning engaging from the user’s perspective.